hi98 Frequently Asked Questions

When you open an account at hi98 and make your first deposit, you will automatically receive a 200% welcome bonus. For example — deposit 20,000 Ks and get a bonus of 40,000 Ks, giving you a balance of 60,000 Ks. The maximum bonus is 500,000 Ks, and you must complete a wagering requirement of 20x the bonus amount before you can withdraw. No bonus code is needed — the bonus is added instantly when you deposit.

The wagering requirement is bonus amount × 20 — it is calculated based on the bonus amount only, not the deposit amount. For example — deposit 20,000 Ks and receive a bonus of 40,000 Ks × 20 = wagering of 800,000 Ks. Deposit 520,000 Ks and receive a bonus of 500,000 Ks (maximum cap) × 20 = wagering of 10,000,000 Ks. You can only withdraw bonus winnings after completing the full wagering amount.

Most games available at hi98 count toward wagering. Games such as slots, live casino games, Baccarat, Dragon Tiger, and Roulette all count. The contribution rate may differ for football betting. For exact details, contact customer service. You can also read the full terms on the bonus wagering page.

With hi98's referral program, you can invite friends and earn bonus money. You will receive 5% of each referred friend's first deposit as a bonus (up to 10,000 Ks per person), and you can also continue earning 0.3% of their valid bets as a weekly commission. One friend is a start, but the commission stays active only as long as your referred players are actively playing.

A bonus remains active until the wagering requirement is completed within the set period. If it expires, the bonus amount will be removed from your account and can no longer be withdrawn. So once you receive a bonus, try to complete the wagering as soon as possible. For exact expiry details, contact hi98 customer service after logging in.

Shan Koe Mee is a traditional Myanmar card game played with a standard deck. Each player receives 3 cards and the total value is taken modulo 10 — the player closest to 9 wins. On the hi98 platform you can play with a live dealer. Before starting, check the table's minimum and maximum bet amounts and choose a table that fits your budget. If you want to improve your chances, avoid holding low-value cards and pay attention to the dealer's patterns.

The 2D game is a numbers game where you pick 2 digits between 00 and 99. On the hi98 platform, choose your numbers, place your bet, and when results are announced, you will be paid at the stated odds if your numbers match. No number tips or predictions are provided here — remember that 2D is purely a game of chance.

The hi98 platform is optimised for mobile browsers, so you can play directly from your browser on Android and iOS without installing an app. Shan Koe Mee and 2D/3D display well on mobile and can be played on a low-data connection. For the best experience, WiFi or 4G/5G is recommended.

3D lottery is similar to 2D but you pick 3 digits (000 to 999). Because there are more possible combinations, it is harder to match, but the prize amount is higher. At hi98, all 3 digits must match to win the full prize, and results depend on the announced draw time. No predictions can be made about numbers or outcomes — it is a game of chance, so please play responsibly.

Log in to your hi98 account and open the deposit menu. Select KBZPay and enter the phone number and amount. Then transfer the money to hi98's KBZPay phone number and submit the transaction ID as proof. The minimum deposit is 3,000 Ks and your account will be topped up shortly after verification.

Yes, you can deposit to hi98 using Wave Money. Select Wave Money in the deposit menu and transfer to the designated Wave Money number. After the transfer, show the transaction reference to support and wait for confirmation. The minimum deposit is 3,000 Ks and it processes just as fast as KBZPay.

hi98 does not charge any fee on deposits. However, your own KBZPay, Wave Money, or AYA Pay account may incur a transfer fee from those platforms — check your payment provider's app to find out. hi98 receives your deposit directly and does not add any extra charge.

If your deposit hasn't arrived after 15–30 minutes, contact hi98's 24/7 Live Chat right away. Have your transaction ID (receipt), the phone number used to send the money, the amount, and the time of transfer ready. While the issue is being checked, do not deposit again to avoid a double-deposit — wait for support to respond first.

hi98 currently supports 3 payment methods — KBZPay, Wave Money, and AYA Pay. All three can be used for both deposits and withdrawals. The minimum deposit is 3,000 Ks and the minimum withdrawal is 30,000 Ks. Withdrawal processing takes 10–45 minutes.

A Progressive Jackpot is a prize pool that grows over time, with a small amount added from every bet placed by players. When one player hits the lucky combination and wins the big jackpot, the counter resets to zero and starts building again. At hi98, you can check the jackpot trigger conditions in the game's paytable — note that some games require you to bet the maximum amount to be eligible.

If your budget is limited, go for slot games with a low minimum bet. Before you play, check the bet range and work out how long your session budget will last. Low volatility slots give you more consistent play time, while high volatility slots can deliver bigger wins but may go through long dry stretches. Try demo mode first.

Demo play (or free play) is a mode where you can try a game using virtual credits without spending real money. Most slot games at hi98 have a demo option, so you can get familiar with the game mechanics and bonus features before playing for real. Note that any winnings in demo mode cannot be withdrawn — it is for practice only.

Volatility (also called variance) describes the payout pattern of a slot game. Low volatility games pay out more often but in smaller amounts, making it harder to land big wins. High volatility games pay out less frequently, but when they do, the amounts can be larger. Neither type guarantees wins — choose based on your own budget and playing preference.

hi98's customer support team is available 24 hours a day, 7 days a week. Support runs around the clock on Myanmar Standard Time (MMT, UTC+6:30), so you never have to worry about being unable to reach us at any hour. Service continues as normal on weekends and public holidays.

To get help quickly, have these details ready before you reach out — (1) your hi98 account username or email, (2) the time the issue occurred and the game name or transaction ID, (3) a screenshot if you have one, as it makes things easier. Without these details, account security checks cannot be completed and support may not be able to proceed.

hi98 offers 2 customer support channels — (1) 24/7 Live Chat: chat with us directly on the website, (2) Email: write to [email protected]. Support is available in Burmese, and if you contact us by email, providing clear details will help us resolve your issue faster.

Yes. hi98 offers 24-hour Live Chat support in Myanmar language, so there is no language barrier. You can also write to us by email in Myanmar language and we will reply in Myanmar language. The entire hi98 platform is built with Myanmar players in mind, so language is never an issue.