hi98 • Personal Data Protection

hi98 Privacy Policy

Q: How can I request deletion of my data?

Send an email to support@hi98.lol to request data deletion. hi98 will delete all data except records that must be kept for legal reasons, such as payment records, and will notify you once the deletion is complete.

Your personal information matters to us. This policy explains how hi98 handles your data on the platform.

Last updated: 30 October 2026

Introduction

Policy Introduction

hi98 is an online casino platform operating in Myanmar, committed to handling players' personal information with responsibility and transparency. This Privacy Policy sets out in detail what personal information is collected when you use the hi98 website and services, the purposes for which it is used, who it is shared with, and what rights you have.

Please read this policy carefully. If you have any questions, contact us at [email protected]. Continued use of hi98 services will be taken as acceptance of the terms of this policy.

Section 1

Types of Information Collected

hi98 collects only the information necessary to provide its services. The types of information collected are outlined below—

1.1 Information you provide directly

Name, date of birth, and contact details provided when creating an account
Payment information provided when making deposits or withdrawals via KBZPay, Wave Money, or AYA Pay
Request details provided when contacting customer support
National ID or relevant identity verification details provided to confirm you are 21 or older

1.2 Information collected automatically

IP address, browser type, device type, and operating system (OS) information
Login and logout times on the site, pages visited, and areas clicked
Game records — play time, deposit / withdrawal history, and bonus claims
Information collected from cookies and similar tracking technologies

Section 2

Purposes for Using Information

Personal data collected is used only for the following purposes—

To create and manage accounts
To process deposits, withdrawals, and bonus payouts
To prevent suspected fraud and financial misconduct
To verify that players are 21+ years of age
To provide 24/7 customer support and respond via Live Chat in Myanmar language
To fix software bugs on the site and improve service quality
To ensure legal compliance and fulfil regulatory obligations

Section 3

Policy on Cookies and Tracking Technologies

The hi98 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the website run more smoothly.

Types of Cookies Used

Essential Cookies: Cookies required for core website functions (login session, payment security)
Performance Cookies: Cookies that track which pages players visit most often and help improve the website
Functional Cookies: Cookies that remember language preferences and layout settings

If you want to decline cookies, you can restrict them through your browser's Settings. Please note that disabling cookies may affect some website functions and your experience on the site.

Section 4

Information Sharing and Third Parties

hi98 does not sell, rent, or trade players' personal data to third parties. However, limited information may be shared in the following circumstances—

4.1 Service Providers

Companies that handle payment processing (KBZPay, Wave Money, AYA Pay) and data hosting receive only the information needed to perform their services, and are not permitted to use it for any purpose of their own.

4.2 Legal Requirements

Information may be provided to relevant authorities conducting lawful investigations when required by law. In doing so, we prioritise legal compliance and will make every effort to ensure that players' interests are not harmed.

4.3 Business Transfers

If the hi98 platform is restructured or merged, players' data may be transferred. Should this occur, the protections under this policy will continue to apply.

Section 5

Data Security Measures

hi98 places strong priority on the security of players' personal data. Key security measures in place include—

Data transmissions are protected with SSL (Secure Socket Layer) encryption
Strong access control rules are applied to database connections and server access
Payment data is encrypted in accordance with technical standards
Firewalls and threat-monitoring technologies are used to prevent unauthorised access
Staff access to data is based on the "least privilege" principle — access is granted only as needed

While full security of data transmitted over the internet cannot be guaranteed, hi98 will at minimum follow industry-recognised security best practices.

Section 6

Data Retention Period

hi98 will retain players' information only for as long as services are being provided and for as long as required by law—

When an account is closed and deleted, any data no longer required for legal obligations is deleted or anonymised.
Payment records and account records are retained for as long as necessary to meet financial and monetary obligations.
Game records are kept as long as needed for dispute resolution and fair play verification.

Section 7

Players' Rights

Every player who uses hi98's services has the following rights regarding their personal data—

Right to Access

You can request to view the personal data hi98 holds about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete data. Some fields can be edited directly through hi98 Login, and the rest can be updated through customer support.

Right to Erasure

You can request deletion of your personal data, excluding records that must be retained by law.

Right to Restriction

You can request that certain uses of your data be restricted. Please note that doing so may affect your access to services.

Right to Data Portability

You can request a copy of the personal data you have provided in a readable format.

To exercise any of these rights, contact us at [email protected] and hi98 will assist you promptly and efficiently.

Section 8

Child Protection

hi98's services are intended for users aged 21+ only. If we become aware that personal data of anyone under 21 (including children) has been collected, it will be deleted immediately and their account will be closed. Anyone under 21 is strictly prohibited from using this website.

Section 9

Policy Updates and Announcements

hi98 may review and update this Privacy Policy at any time as needed. For significant changes, a prominent notice will be posted on the website, and the "Last Updated" date of the revised policy will be shown at the top of this page.

Continuing to use hi98's services after changes are published will be considered acceptance of the updated policy.

Section 10

Contact hi98

If you have any questions about this Privacy Policy, you can reach hi98's support team—

Email: [email protected]
Contact us directly via 24/7 Live Chat in Myanmar language through the website.

hi98 is fully committed to protecting players' personal data as a core responsibility of the platform, and will always uphold the trust and loyalty of our players.

What You Should Know About Personal Data Protection

No. hi98 does not sell, rent, or trade players' personal information to any third parties. Only essential partners such as payment processors and server service providers receive limited data strictly necessary for their role, and they are not permitted to use it for any other purpose.

hi98 retains data for as long as services are active and for any period required by law. After an account is closed, data that is no longer legally required is deleted or anonymised. Financial data such as payment records may be retained for an additional period in line with legal requirements.

Sections you can edit directly — such as contact details — can be updated through hi98 Login. For information that cannot be changed there, such as your date of birth, contact [email protected] to request a correction. Our 24/7 Live Chat team can also assist you.

You can reject cookies through your browser settings. However, if essential cookies such as login session cookies are blocked, key functions including login, payments, and gameplay may not work properly. We recommend allowing cookies for the best experience.

Yes. Deposits and withdrawals via KBZPay, Wave Money, and AYA Pay are protected with SSL encryption. hi98 does not store players' detailed bank account information directly; all transactions are handled through payment service providers. The minimum deposit is 3,000 Ks and the minimum withdrawal is 30,000 Ks.

Send an email to [email protected] to request data deletion. hi98 will delete all data except records that must be kept for legal reasons, such as payment records, and will notify you once the deletion is complete.