21+ • Responsible Gaming

How to play responsibly at hi98

Gaming is meant to be fun. hi98 provides every player with a full set of tools, resources, and support to stay in control.

Gaming and responsibility

At hi98, players' wellbeing comes first. Gaming should be entertainment and a way to unwind — not a central part of your life. Any winnings can come from luck just as losses can happen, so staying mindful while you play is important.

What starts as enjoying the game can gradually turn into a loss of control. hi98 provides tools for players to set their own limits, along with a support team ready to help at any time. We welcome every player with trust and care — let's play with both fun and accountability.

This page covers hi98's responsible gaming policy, self-exclusion options, deposit limit settings, session time controls, and support channels you can reach for help.

Age 21+ Requirement

21+

You must be 21 years of age or older to play at hi98. This is a firm policy and we verify it strictly to prevent underage access.

If there are underage individuals in your household, please set up parental controls at the device and browser level. Protecting children is a parental responsibility too.

Player Control Tools

Explore the responsible gaming tools hi98 provides and use whichever works best for you.

Deposit Limits

You can set a cap on how much you deposit daily, weekly, or monthly. This tool helps you plan your gaming spend in advance and reduces financial risk.

Session Time-Out

If you need a break, you can set a daily, weekly, or 30-day time-out yourself. During that period your account will be temporarily locked and you will not be able to log in to play.

Self-Exclusion

If you feel you have a gambling problem, you can ask our support team to close your account for a set number of days, months, or permanently. The self-exclusion cannot be cancelled until the period ends.

Check gaming history

You can review your gaming history and use it to honestly assess how much time you spend playing and how you manage your money.

Account security

hi98 uses strong passwords and SSL encryption to prevent others from accessing your account and playing on your behalf. Keep your login details to yourself.

24/7 support team

For any gambling-related issue, you can reach hi98's 24/7 Myanmar-language Live Chat or email at any time. Feel free to speak openly without embarrassment.

Warning signs of problem gambling

If you notice any of the following signs in yourself, seek help right away.

  • While playing, you keep feeling the urge to "try just one more time" and find it hard to stop.
  • You feel the urge to keep playing to win back money you have lost (chasing losses).
  • You hide your gambling and don't want your family or friends to find out.
  • You are borrowing money to gamble or feeling financial pressure.
  • Craving time to play is causing you to drift away from work, studies, or family relationships.
  • When you are not gambling, you feel irritable or restless.
  • You notice yourself playing well beyond the time you intended.

Healthy gambling tips

  • Set a budget in advance — Decide how much you will spend before you start, and stop when that amount is gone. Only play with money you can afford to lose.
  • Limit your play time — Set a time limit before each session and use a timer while you play. When the time is up, get up and take a short break.
  • Don't play when angry or sad — Playing while emotional increases your chances of losing. Only play when you are in a good state of mind.
  • Don't play while under the influence — It is scientifically proven that alcohol and substances impair your decision-making.
  • Gambling is not income — Don't treat gambling as a source of income. Play only for entertainment.
  • Don't try to chase your losses — Accept the loss and stop. The logic of "play more to win it back" is what causes the most harm.

How to self-exclude

Follow the steps below to request a self-exclusion period.

01

Contact support

Reach out directly via hi98's 24/7 Live Chat or at [email protected] and let us know you want to request self-exclusion.

02

Choose a period

Choose a fixed period (7 days / 30 days / 90 days) or permanent closure. You can talk openly with the support team about how you feel and what you need.

03

Account closure

Once your request is received, we will act immediately and block access to your account for the entire duration.

04

Review yourself after the period ends

After the period ends, take time to assess yourself before deciding to return. Only continue if you are certain you are ready.

How to get help

For any gambling-related issue — financial pressure, personal difficulties, or trouble staying in control — you can contact hi98's support team at any time. No need to feel embarrassed — we will help you quietly and with care.

hi98 Support Team

We are available 24/7 in Myanmar language. If you have questions about responsible gambling, want to set limits, or need to discuss a gaming issue, contact us through the channels below.

24/7 Live Chat — Connect instantly using the Live Chat button on the website
Email: [email protected]

Play responsibly and have fun

Learn about gaming tools, FAQ, and how to play at hi98 — and become a responsible player.

View FAQ Log in to hi98

Responsible Gambling FAQs at hi98

Yes, once we receive your self-exclusion request we act on it right away and lock the account. During that period, access to play is fully blocked.

To change your deposit limit, contact hi98 via 24/7 Live Chat or email and submit your request. Reductions take effect immediately, while increases take a set cooling-off period to process — this is in place to protect players.

A time-out cannot be cancelled before it ends. It is a protection you set for yourself, and the ability to reverse it is intentionally disabled. Your account can only be reopened once the period is over.

hi98 requires all players to be 21+ as a firm policy, and age verification is carried out during registration. If there are minors in your household, we also encourage parents to set up browser-level parental controls as an extra layer of protection.

The best first step is to contact the hi98 support team and request a time-out or self-exclusion. We will help you with care and support whatever decision you make. Reach us at email: [email protected]

Your gaming history is available in the account history section. If you need more detail, contact the support team and they will provide your full gaming records.